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PayCentral|Innovation Group
● FAQs for F&I Representatives

Real answers to the questions you actually get asked.

Eight common questions from Innovation Group F&I representatives, each answered using real PayCentral tools: the mobile app, the getmybalance.co.za cardholder portal, and our published fee schedule.

The fastest way is in the PayCentral mobile app. The cardholder portal at getmybalance.co.za and PayCentral Support are full fallbacks.

  1. 1Open the PayCentral mobile app and sign in.
  2. 2Tap your card, then choose Manage card → Reset PIN.
  3. 3Verify with the OTP sent to your registered cellphone.
  4. 4Enter and confirm a new 4-digit PIN. The PIN is active immediately at POS and ATM.
  5. 5If you do not have the app, sign in to getmybalance.co.za and use Card services → Reset PIN, or call PayCentral Support on +27 10 012 6676.
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