Cardholder support
Connect with the PayCentral team
The same channels published on paycentral.co.za/connect/cardholder-support. Excludes public holidays.
WhatsApp chat
011 234 0859
Mon–Fri 08:00–17:00
Open WhatsApp
Phone
010 012 6676
Mon–Fri 08:00–17:00
Call now
After hours
0861 101 210
Daily 17:00–23:00
Call after hours
Email
support@paycentral.co.za
Replies within 1 business day
Compose email
Check your balance — three easy ways
From the 2026 CashCentral and CashCentral+ cardholder guides.
1. PayCentral App
Log in, select your card
Free, real-time balance.
2. Web
getmybalance.co.za
Select card type, enter card number.
3. SMS
Send 16-digit card no. to 34246
Standard SMS rates apply.
Send a message to PayCentral support
Our team will follow up via email or phone.
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